Other economic, social and environmental impact of the Triglav Group’s operations

Index

2013

2012

2013/2012

1. Other economic impacts [1] (in million EUR)

Economic value generated*

1,106.9

1,154.8

96

Economic value distributed

1,061.4

1,081.0

98

- Net claims incurred and other insurance expenses

592.2

651.2

91

- Expenses from financial assets

111.0

96.9

114

- Other expenses

14.9

14.6

102

- Operating costs**

129.5

131.2

99

- Dividend payments

45.5

15.9

286

- Tax expense (income tax expense)

13.8

16.5

84

- Community investments (prevention activities, donations, sponsorships )

6.7

7.1

95

- Employee wages, allowances and benefits

147.8

147.6

100

Economic value retained

45.5

73.7

62

2. Social impact (Zavarovalnica Triglav d.d.)

Average training hours per employee

27

31

87

Number of insurance policies (products, services) sold online

12

9

133

Number of insurance products encouraging preventive actions***

67

66

102

Personal data protection (number of fines received - target is zero)

0

0

100

Fair business practices (share of investigated fraud cases in %)

89

91

98

3. Impact on the environment****

Electricity consumption in MWh (Zavarovalnica Triglav d.d.)

5,621.1

6,443.9

87

Carbon footprint

- Zavarovalnica Triglav, d.d. - (tons of CO2 equivalent)

5,419

-

- Zavarovalnica Triglav, d.d. - (tons of CO2 equivalent per employee)

2.3

-

Waste sorting (share of employees participating in Zavarovalnica Triglav, d.d. in %)

74

34

218

* Economic value generated = net premium earned and other insurance income + income from financial assets + other income.
** Operating costs include payments to suppliers, acquisition expenses etc.
*** The 2012 data published in the Triglav Group Annual report for 2012 included only non-life insurance.
**** Environmental impacts are currently measured only in zavarovalnica Triglav, however, the goal is to spread the corporate social responsibility guidelines to subsidiaries. Carbon footprint measurements began in 2013 in the entire Zavarovalnica Triglav.

For additional information please contact [2]

Zavarovalnica Triglav d.d., Ljubljana
Miklošičeva cesta 19, 1000 Ljubljana
Tomaž Žust, Director of Strategic Planning and Controlling Department
Phone: ++386 (1) 47 47 449
Fax: ++386 (1) 23 16 456
E-mail: tomaz.zust@triglav.si


[1] GRI G4-EC1

[2] GRI G4-31, G4-3, G4-5

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